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April 2015

Dear Members,

2015 PFDA ANNUAL MEETING NOTICE We invite you to attend PFDA's 2015 Annual Meeting and House of Delegates Meeting. The event will be held during the annual convention on Tuesday, June 9, 2015 at 9:30 am in the Winner's Circle Room at the Holiday Inn Harrisburg/Hershey, Grantville, PA. The meeting is for PFDA members.

At the meeting, members will vote upon the following matters: election of officers for 2015-2016, election of candidates nominated by their Local Associations for position of District Governor.

Your Board of Governors recommends a vote for election of the nominees for officers and district governors. We will also report at the annual meeting on the activities and financial status of PFDA. If you have any questions, please call the association office at 1-800-692-6068.

(1) Election of the following slate of officers for 2015-2016:

For the Position of President:
Norman Shropshire
Minshall-Shropshire-Bleyler Funeral Home Ltd. (Media)

For the Position of President-Elect:
Joseph Levine
J. Levine & Son Memorial Chapel, Inc. (Trevose)

For the Position of Secretary/Treasurer: TBA

(2) Election of a candidate nominated by their Local Association for position of District Governor:

District 7 Governor:
Joseph A. Fluehr III, Joseph A. Fluehr III Home, Inc

District 6 Governor: TBA

District 6 Governor Nominations Needed The term of office for Deron Youse expires in June 2015. PFDA is looking for District Governor Nominations from the Berks, Eastern, and Lebanon/Schuylkill Locals. If you are interested in this position, please contact the officers of your local association for a nomination form.

Important Notice for Funeral Directors From Division of Vital Records As of March 2, 2015, the Division of Vital Records will copy and maintain all applicants', including funeral directors and their designees (runners), valid government-issued photo identification for security purposes for all requests for certified copies at the public and local registrar offices. Funeral directors will no longer be required to show their photo identification for each request. Upon the initial request, the public offices and local registrars will retain a copy of the funeral director's (or designees) photo id in a secure file and notate it in their files. If you have any questions, contact Diane Jenkins-Papa at 724-698-2374 or djenkinspa@pa.gov.
Source: Division of Vital Records, Important Notice 2015-01

OSHA Enforcement Guidance for the Hazard Communication Standard's (HCS) June 1, 2015 Effective Date On February 9th, OSHA published a memo providing enforcement guidance for compliance inspections of chemical manufacturers, importers and distributors concerning the classification of hazardous chemicals and their development of safety data sheets (SDS) and labels for chemical mixtures prepared for end-user employers, such as Funeral Directors. The memo also reviews OSHA's enforcement position on the standards effective June 1, 2015, the importance of the new provisions, timelines, and detailed information on being complaint. Go to https://www.osha.gov/dep/enforcement/hazcom_enforcement-memo.html to read the full memo.
Source: NFDA March 9, 2015 Bulletin

10 Tips For Supporting Bereaved Children Children grieve differently than adults and therefore they need a little extra help dealing with the grieving process. PFDA works hand in hand with the Highmark Caring Place, a Center for Grieving Children, to help make a difference in the lives of bereaved children. Author of "What Do We Tell the Children? Talking to Kids About Death and Dying", Joseph Primo, offers ten tips to aid you in helping the children of your client families through such a difficult time.

1. Pay Attention: Children want to know they are recognized and that their loved one's death is equally important to them. 2. Let Them Lead: Children's needs do change. Continually check in with their thoughts, feelings, and emotions. 3. Educate: Let kids ask questions. This is the time for them to explore the concept of death. 4. Invest Time: Invest time in getting to know the kids. Take the time to create a positive and safe environment. 5. Kid Space: What do kids enjoy? Toys! Playing! Provide grieving children with a space, craft materials, and toys to help them outwardly express what they are feeling. 6. Kid Rituals: Providing a funeral ritual geared toward children, such as creating sand art for the grave, will help them feel involved in the funeral process. 7. Give Them a Voice: Encourage parents to allow their children to help make decision about the funeral. If the parents are hesitant, explore their fears. 8. Educate the Parents: Speak to parents about preparing their kids for a funeral. Knowledge creates power within children and grants them a sense of safety and support. 9. Use Their Language: The term "dead" means more to children than "passed away". Children are very matter-of-fact. Use what they already know about death; Disney movies, pets that have died, etc. 10. BE REAL: Be honest with children about death and what they will experience. This can be done by getting down to their level so they feel safe and comfortable – play with them, laugh with them, and be a kid.


Reduce the Stress of Your Job Everyone deals with stress differently, but below find some small steps that can help you feel less stressed at work.

1. Don't try to keep the list of things to do in your head, write everything down. 2. Don't schedule every minute of every day, give yourself extra time between appointments and meetings in case something or someone runs late. 3. Make sure your goals are achievable and not unrealistic. 4. Always have a Plan A and a Plan B, so if Plan A doesn't work out you have something to fall back on. 5. Before you leave work for the day, plan for the following day by leaving the most important items on the top of your desk. 6. Shred yourself of that briefcase of unnecessary items, only carry what you need. 7. Use the tools and resources you have instead of wishing for something you don't have. 8. Start your day by handling the hardest tasks first. 9. Set deadlines and timelines for yourself. 10. Each day set goals for you to achieve. 11. Do you feel like you are always going to meetings? Understand their purpose and see if there are other ways to relay the information to others. Source: Memorial Business Journal, February 26, 2015

Berks County Funeral Directors Association Child Abuse Continuing Education On Wednesday, May 20, 2015, at 7pm, the Berks County Local Association will be providing 2 Continuing Education Credits in Child Abuse at the Berkshire Country Club, 1637 Bernville Road, Reading PA. Registration and Cocktails are at 5:30pm, with dinner and the Continuing Education presentation to follow. Cost is $125.00 per person, which includes cocktails, dinner, and CE. RSVP to Mark J. Hummel at 610-370-1300 (Seating is limited).

Service of Remembrance Ceremony Local Association Presidents and Secretaries and PFDA members are asked to submit names of deceased members and immediate family members to be honored at the Service of Remembrance during the PFDA Annual Convention. The service will be held on Tuesday, June 9 at 11:00am in the Winner's Circle. Return the enclosed forms to the PFDA office by April 20, 2015.

Service Awards Ceremony Please complete the enclosed forms to be honored for 25 or 50 years as a licensed funeral director, and to have your firm recognized for 50, 75, 100 or more years of service. The annual awards ceremony will take place during the PFDA Annual Convention on Tuesday, June 9 at 10:30am in the Winner's Circle. Return the enclosed forms to the PFDA office by April 20, 2015.

Funeral Service Action Fund and Building Fund Silent Auction PFDA invites you to participate in this year's action during the Annual Convention & Expo June 7-10, 2015. Last year over $6000 was raised, and we hope to raise money more this year, but need your help to make that happen. Thank you for your continued support. Return the enclosed form to the PFDA office.



Consumer Anthropologists Rich Kizer and Georganne Bender will discuss their ongoing research results of looking at funeral homes through the eyes of the consumer and what funeral home customers really want is at the top of their mystery shopping list.

Jeff Chancellor, CFSP will educate and empower funeral professionals with technical knowledge and relevant procedures to ensure they are using the most current and best possible infection control practices during transfer, embalming and storage of remains. He will also educate and empower funeral professionals with technical knowledge and relevant procedures to ensure the best possible embalming outcomes.

Kevin Czachor will provide directors with an introduction to basic smartphone tips and tricks that can be easily adopted. Attendees will learn how their smartphone can help them to improve customer service and streamline office tasks.

Terri Bowling, M.S., CT will focus on culturally specific perspectives on grief and bereavement that funeral directors need to be aware of in order to provide culturally appropriate funeral service and aftercare plans for their client families.





Thanks to those who have contributed to the building fund. As you all know, we cannot do this alone and look to you our members, to help us. We appreciate your assistance in helping us achieve this goal in 2015 so that we can improve the overall working environment and brighten our surroundings.

Scholarship Applications Being Accepted by the Funeral Service Foundation The Funeral Service Foundation is currently accepting applications for its four scholarships. The scholarships range from $1000 to $5000. Full- and part-time students that are accepted to or enrolled in a mortuary science program, at an ABFSE-accredited school starting in the fall of 2015 are eligible to apply. For more information, application materials, eligibility requirements, and the scholarship guidelines and terms, go to www.funeralservicefoundation.org.

Funeral Directors Should Never Say These Things to a Family 1. When visitation times are set up by a family, it's a general timeline for the gathering, but many times these services run longer than anticipated. However, funeral directors shouldn't tell people to leave or that the visitation is over. 2. Families schedule services at times that best suit them, so funeral homes need to accommodate the families' wishes. Funeral directors should not tell a family they cannot have their service on a day due to other services, funeral homes should hire additional help. 3. Funeral directors need to meet with families where and when it fits into their schedules, even if it is afterhours or on a holiday. Families should not be told that you can't meet with them on a certain day or time because it doesn't fit into your normal work week. 4. Some funerals require more staffing than other dues to the number of people in attendance. Funeral directors should not tell families there will be an additional charge for staffing due to the number of guests expected. 5. It's important to meet the families' needs, therefore, if requested, funeral directors should not tack on extra fees for transporting flowers from the church to the graveside to the family home, and to the nursing home. Remember when meeting with families, your focus should be on meeting their needs, not yours.

In Memoriam

Cecilia I. Morris, 93, of Wilkes-Barre, died on March 13, 2015 at home. She was the matriarch of the John V. Morris Funeral Homes in Wilkes-Barre. Cecilia was the second longest active female funeral director in the Commonwealth. She is survived by her son John V. Jr. and grandson, John V. III, both Funeral Directors in the family business at the John V. Morris Family Funeral Homes.
John M. "Jack" Campbell, 94, Beaver Falls, died on March 15, 2015 at UPMC Presbyterian. Prior to retirement he had been the owner of A.D. Campbell Funeral Home. He was also a Past President of PFDA from 1963-1964.

PFDA Office Closing The PFDA office will be closed on Good Friday, April 3 and reopen on Monday, April 6, in observance of the Easter Holiday. Your Board of Governors and Association Staff wish you and your family a very Happy Easter.

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