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May 2016

Dear Members,

NATIONAL

OSHA Hazard Communication Standard Deadline Approaching
As of June 1, 2016 all funeral homes must be in full compliance with the new Hazard Communication and other standards impacted by the Global Harmonized System of Classifications and Labeling of Chemicals (GHS). Additional information on the new requirements can be found at:
https://www.osha.gov/dsg/hazcom/index.html

Maryland Transport Law Changes
Maryland will be going back to the procedure that existed before passage of the transport service permit law with respect to funeral establishments, either in-state or out-of-state, regarding removals from MD. Therefore, an out-of-state funeral establishment and its employees can go into MD and pick up a body from a MD licensed funeral home without needing either a transport services permit or courtesy card. The pickup would have to be made from the MD funeral establishment and the MD funeral director would sign the death certificate.

Unlicensed employees of the out-of-state funeral home are not permitted to pick up a body directly from a hospital, nursing home, or other place of death, they can only pick up from a licensed MD funeral establishment. However, out-of-state licensed funeral directors can do a direct removal from those locations only if they have a courtesy card or a MD mortician's license. That licensee would also be responsible for signing and filing the death


STATE

Who May Request a Death Certificate in PA?
Only certain people can request a death certificate. In Pennsylvania you must be:
1. Legal representative of decedent's estate; 2. Immediate family member; 3. Extended family member who indicates a direct relationship to the decedent; or 4. Power of Attorney. A Power of Attorney is required to submit a notarized POA document that contains original signatures when requesting a death certificate. Visit http://www.health.pa.gov/MyRecords/Certificates/Pages/610826.aspx# for more information.


PARTNERSHIPS

Dodge Establishes Exclusive Partnership with Glass Remembrance
Dodge and Glass Remembrance are pleased to announce a strategic partnership; one which will benefit not only funeral service practitioners, but their lient families through glass keepsakes.

As a result of developing a professional relationship at funeral service trade shows and ensuring that due diligence practices are in place, The Dodge Company and Glass Remembrance have formed a strategic partnership. Combining Dodge's sales force and Glass Remembrance's design and fabrication abilities, allows them to seamlessly provide to funeral service professionals the best source available. Contact your Dodge representative for further information and to see sample products.
Source: Dodge Press Release 3/31/16


LEGISLATIVE UPDATE

Legislative Update on PA Senate Bill 874
Thanks to PFDA members that have reached out to their PA House Member - we continue to make progress! On April 11, 2016, the Pennsylvania House Consumer Affairs Committee overwhelmingly approved Senate Bill 874 by a 23-3 vote. The PA House could vote on this important consumer protection measure in the coming weeks. If you haven't already done so, please contact your local PA House Member and ask them to support Senate Bill 874 with no amendments.

You can provide additional support for this legislative effort by "liking" PFDA on Facebook and sharing posts related to SB 874 with your Facebook network. "Like" PFDA today at: https://www.facebook.com/PennsylvaniaFDA


BUSINESS TIPS

Customer Service Tips for Funeral Directors
In the book "71 Secrets to Service Success: Hidden Gems of Customer Service," Nancy Freidman offers many tips on achieving great customer service. Here are some of the top tips for you to provide your client families better customer service: Have a Positive Attitude; Be Nice Even When You're Busy; Organize Before You Go Home; Use Words Your Clients Know and Understand; Have Great Work Habits; Empower Employees; Know Your Goals; Make a Good Last Impression; Never Be Too Busy; and Use We Instead of You or I.

For more information on the book visit www.telephonedoctor.com

Helping the Funeral Industry Serve Family's and Increase Revenue
Save My Ink Forever, LLC has an innovative and unique solution for the families you serve when asked, "What can you do about my loved one's tattoo?" Most likely you could take a picture of the tattoo and pass it on to the family either framed or unframed. Save My Ink Forever, LLC, a Cleveland, Ohio based company now offers families a one of a kind memorial keepsake which will create a lifetime of memories in a dignified manner.

Through a proprietary process developed over a 2-year period, Save My Ink Forever can offer recovery of the skin art and produce a unique and artful keepsake that families will cherish for generations.

As a memorial keepsake, skin art which is easily recovered and tastefully presented, can also benefit your business in this climate of increasing cremation rates and declining traditional services. Save My Ink Forever offers your business an opportunity to be innovative in offering the families you serve another option to celebrate and memorialize the life of a lost loved one. Save My Ink Forever creates a "Lifetime of Memories." More information can be found at http://www.savemyink.tattoo
Source: Save My Ink Forever, LLC


SCAM

PPL Scam –Beware!
Members have made us aware that they are phone calls from individuals claiming to be with PPL and they are telling people their bills are past due for two months and need to be paid immediately. After speaking with PPL's billing department, it was confirmed that this is a Scam. Do not provide them with any payment information.

Monument Request Scam!
A member Funeral Home recently received an online inquiry from a Rev. Moore from Johnstown, PA, for a monument for someone name John. Rev. Moore claimed the monument was to be used out of town. After contacting VISA, the funeral director found out the credit card Rev. Moore gave for payment had been breached and payment for the monument could not be processed.


UPCOMING EVENTS

Notice of the PFDA Annual Meeting
We invite you to attend PFDA's 2016 Annual Meeting and House of Delegates Meeting, which will be held at the annual convention on Tuesday, June 14, 2016, beginning at 9 a.m. in the Winner's Circle at the Holiday Inn Harrisburg/Hershey, Grantville, PA. This meeting is for PFDA members.

At the meeting members will vote on the following matters: election of officers for 2016-2017; election of candidates nominated by their Local Associations for the position of District Governor; and amendments to the PFDA Bylaws. If you have any questions, please call the PFDA office at 800-692-6068.

(1) Election of the following slate of officers for 2016-2017:
For the Position of President: Debra Ashton-Chase, Ashton Funeral Home Inc. (Easton)
For the Position of President-Elect: Deron Youse, Ludwig Funeral Homes Inc. (Kutztown)
For the Position of Secretary/Treasurer: Stephanie Doriguzzi, Patrick T. Lanigan Funeral Home (East Pittsburgh)

(2) Election of candidates nominated by their Local Association District Governor:
District 2: John P. Lester, Jr., Boron Funeral Home, Inc. (Pittsburgh)
District 4: Michael Hacker, McCarty Thomas Funeral Home Inc. (Hughesville)
District 9: Bruce Parthemore, Parthemore Funeral Home & Cremation Services, Inc. (New Cumberland)
District 10: William C. Williams, Jr., Chester C. Chidboy Funeral Home, Inc. (Curwensville)

(3) Proposed changes to PFDA Bylaws:
Recommended that Article III, Section 2 which reads as follows: [Delegates at the NFDA Convention shall vote the Unit rule (a single vote), in conformity with decisions on matters and subjects made by the Board of Governors of the Association prior to the National Convention. A two-thirds (2/3) vote of the NFDA Delegates present can over-ride the vote of the PFDA Board of Governors.] Be deleted.

Recommended to amended Article III, Section which read as follows: Every three (3) years beginning in June 2011, the House of Delegates shall elect a full active member of the PFDA and NFDA to the position of NFDA Policy Board Member as a non-voting member of the Association's Board. In the event of the illness, incapacity or inability or unwillingness of such person to serve, the current President of the Association or his appointee shall act as an alternate. A person elected for a three-year term shall not be re-elected until a period of one (1) year has transpired.

Such section shall be amended to read: Every three (3) years beginning in June, 2017, the House of Delegates shall elect a full active member of the PFDA Board and NFDA to the position of NFDA Policy Board Member as a non-voting member of the Association's Board. In the event of the illness, incapacity or inability or unwillingness of such person to serve, the current President of the Association or his1 appointee shall act as an alternate. A person elected for a three-year term shall not be re-elected until a period of one (1) year has transpired.


MORE UPCOMING EVENTS

PFDA Annual Convention & Expo
The 2016 PFDA Convention & Expo will be June 12-15, 2016 at the Holiday Inn Harrisburg/Hershey, Grantville, PA. Registration brochures for this year's annual convention have been mailed. Information on the PFDA Convention and Expo, "Invest in Your Future," can be found at www.pfda.org.

Local Association Presidents, Secretaries, and PFDA members are asked to submit names of deceased members and immediate family members to be honored at the Service of Remembrance during the PFDA Annual Convention. The service will be held on Tuesday, June 14, at 11:00am in the Winner's Circle.

The annual Service Awards ceremony will take place during the PFDA Annual Convention on Tuesday, June 14 at 10:30am in the Winner's Circle.

PFDA invites you to join in making a donation to this year's silent auction at Convention. All proceeds go to the Funeral Service Action Fund and Building Fund. In 2015, $7,500 was raised due to many baskets and items that were received. Your help is needed again this year.

Forms for all of the events listed above are enclosed.


BOOK OF THE MONTH

Dying in America
Funerals are ceremonial. A way of paying final respects. Ritualistic. Many cultures have their own unique ways of paying homage to their deceased. In Japan a ritual known as "water of the last moment" is practiced. The lips of the deceased are moistened by relatives shortly before or immediately after death. Many cultures practice "feasting the dead." In any culture, it is important to say goodbye to deceased loved ones. It is equally important to try to make the process of dying significant, and as peaceful as possible. This is an interesting read for funeral directors who serve other cultures.

In "The Good Death: An Exploration of Dying in America", Ann Neumann explores death in America and what we are doing to better the last days of dying loved ones and living after death. Neumann's book can be purchased on Amazon at
http://www.amazon.com/The-Good-Death-Exploration-America/dp/0807080624


OBITUARIES

David L. D'Allura, 57, of Broomall, died on March 19, 2016. He was the owner of D'Allura Funeral Home, Broomall.

Hope A. Eirkson, 92, of North Hills, died on March 22, 2016 at the Lebanon Valley Brethren Home, Palmyra. She is survived by her son John, Advisor to PFDA; and grandson, James, PFDA's Assistant Executive Director and COO.

Sharon A. Melton O'Black, 79, of West Newton, died on March 30, 2016 in Family Hospice and Palliative Care, Pittsburgh. She is survived by her granddaughter, Alyson Swank-Zombek, a Pennsylvania licensed funeral director at the Frank Kapr Funeral Home, Scottsdale.

Timothy H. Ryan, 50, of Mechanicsburg, died on April 10, 2016 at the West Shore Hospital. He is survived by his Stepmother Kathleen K. Ryan, COO & Executive Director of PFDA.

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