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Meet the PFDA Staff

PFDA Staff Directory

Kathleen K. Ryan, Esquire
Executive Director and General Counsel
800-692-6068 (toll free)
717-545-7215 (office)
717-554-6393 (cell)

Kathleen K. Ryan, Esquire, is Executive Director and General Counsel for PFDA and Unichoice Cooperative Inc. Prior to joining PFDA, Ms. Ryan served as a senior prosecutor for the Bureau of Professional and Occupational Affairs, prosecuting for the State Board of Medicine and the State Board of Funeral Directors and other Boards as needed.

She graduated Summa Cum Laude from Williamsport Area Community College and
Magna Cum Laude from Bloomsburg University with majors in Political Science and Biology. Kathy clerked for the Honorable Clinton W. Smith, Court of Common Pleas, Lycoming County, Pennsylvania, prior to going to law school

She is a 1992 graduate of Widener School of Law, Harrisburg Campus and did internships with the Pennsylvania Attorney General's Office and the U. S. Attorney's Office for the Middle District of Pennsylvania. In addition, Kathy has served as an Adjunct Professor at Widener Law School, teaching the Intensive Trial Advocacy Program and most recently served as an Adjunct Professor at Northampton Community College of Mortuary Science, teaching the law course. She currently sits on the Advisory Board to the Mortuary Science program of the school. Kathy currently is a member of the Dauphin County and Pennsylvania Bar Associations.

James Eirkson
Assistant Executive Director & COO
800-692-6068 (toll free)
717-545-7215 (office)

James joined PFDA on July 10th as the Assistant Executive Director & Chief Operations Officer. James has worked as the Director of Community Partnerships and Learning/Standards for Excellence Associate for the past 7 years at the Pennsylvania Association of Nonprofit Organizations (PANO) He brings a wealth of knowledge in Association Management, Membership Development, and Event Planning. James has a Bachelor's Degree from the University of Pittsburgh, where he majored in Communication and Rhetoric.

John W. Eirkson, CAE
800-692-6068 (toll free)
717-545-7215 (office)

John is a 1972 graduate of Adrian College in Michigan. He became the Executive Director of PFDA in 1982 and served in that capacity for more than 30 years before transitioning to Advisor. Prior to joining PFDA, John was the Executive Director at the Massachusetts Funeral Directors Association, Managing Director of the Washington State Funeral Directors Association, and Assistant Executive Director of the Michigan Funeral Directors Association.

He is a Certified Association Executive (CAE) since 1972. John is a member of the American Society of Association Executives (ASAE) since 1979, member and past board member of the Pennsylvania Society of Association Executives (PASAE), member and past chairman of the Council of Funeral Services Executives.

John was very involved in the recovery and identification process of the crash of U. S. Air Flight 427 near the Pittsburgh International Airport on September 8, 1994 and the crash of United Flight #93 in Shanksville, Pennsylvania, Somerset County, on September 11, 2001.

He coordinated PFDA's partnering with the Hearts of Steel Bracelet project to raise funds to construct a permanent lasting memorial to honor the heroes of Flight 93 in Shanksville. This was done through the sale of Hearts of Steel bracelets.

Donna Centofanti
Meeting Coordinator
800-692-6068 (toll free)
717-545-7215 (office)

Donna is a graduate of Lebanon Valley College and Shippensburg University. She is the meetings and convention coordinator, is editor of The Reporter, tracks legislation, and also manages the continuing education seminars offered by the association. Prior to joining PFDA, Donna worked as the Director of Sales and Marketing at the Holiday Inn Harrisburg/Hershey.

Susan A. Bertsch
Membership Coordinator
800-692-6068 (toll free)
717-545-7215 (office)

Sue is the Membership Coordinator managing all membership-related data. She processes new and renewing memberships, assists with membership recruitment and outreach campaigns, and helps to promote PFDA services, resources and benefits. She performs other duties as needed to support membership development.

Ruth Ann Carrera
Trust Administrator
800-692-6068 (toll free)
717-545-7215 (office)

Ruth manages the preneed trust. She handles the day-to-day processing of trust claims and banking.

Guoli Zhao
800-692-6068 (toll free)
717-545-7215 (office)

Guoli was born in Beijing, China. She obtained a Bachelor's degree in Economics from Renmin University in Beijing and a Master of Science Degree in Accountancy from the University of Akron. She has passed the CPA exam. Guoli joined PFDA more than 14 years ago and provides daily accounting services to the association and SecurChoiceTM members and patrons.

Teri S. Morgan
Administrative Assistant
800-692-6068 (toll free)
717-545-7215 (office)

Teri processes the insurance trust claims and is the backup for Ruth. She inputs data on the PFDA website and works on numerous association activities assigned daily.

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