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August 2019 Reporter

August 2019

Dear Members,


NATIONAL

Funeral Homes Aren't Required to Consent to Recording of Price-Shopping Calls
In June, NFDA received calls from funeral homes in several different states, one of those state being Pennsylvania. The calls were in reference to price-shopping calls the funeral homes had received from a caller from an unnamed company. The caller asked the funeral homes' permission to record the call.

The Funeral Rule does require a funeral home to provide pricing over the phone, but it does not require the firm to agree to a recording of the conversation. Pennsylvania is one of only 11 states that requires two-party consent for recording of phone calls.

NFDA members can read the entire article at: https://www.nfda.org/Portals/0/Memorial%20Biz%20Journal/2019/20190704MBJ.pdf.

Source: Memorial Business Journal, July 4, 2019


STATE

IMPORTANT: Reminder to Report Preneed Burial Contracts Online

The PFDA office has recently received a few calls about reporting preneed burial contracts to the State. Since July 1, 2015, the State Board of Funeral Directors has NOT accepted paper submissions of the Report of Preneed Burial Contracts or Completed Prepaid Burial Contract Reports.

This notice is a reminder that all reports are required to be submitted online. Below are the instructions for you to go online and report your preneed:

• Log into www.pals.pa.gov using the login information for the establishment, not your funeral director license login
• Under "Professional License Details" there is a drop-down under "Please Select a Request"
• Select "Preneed" and insert the information
• If there is no "Please Select a Request" available, you may have linked the license with another license, such as your funeral director license. You would need to log in under your funeral director license information to see if the establishment link is there.

If you have questions, please do not hesitate to contact the state board office at 717-783-3397.

2019 Electronic Death Registration System (EDRS) Survey

The Department of Health recently sent a survey out to those who report deaths electronically in EDRS. The goal of the survey is to gather information about the successes with using the system to determine those resources or system/process adjustments that may be needed to advance the EDRS experience for all users.

The survey is available through Thursday, August 15, 2019. To complete the survey, go to Your participation in this survey go to www.survevmonkey.com/r/PAEDRS_Stakeholder_Survey.

Source: State Register Notice, July 19, 2019

Pennsylvania State Board of Funeral Directors Board Meeting

The next State Board of Funeral Directors meeting will be August 29, 2019. All meetings are held at the PA Department of State, 2601 N. 3rd Street, Harrisburg, PA 17110, unless otherwise noted. The public session meeting starts at 10:30am. Agendas for each meeting can be found at https://www.dos.pa.gov/ProfessionalLicensing/BoardsCommissions/FuneralDirectors/Pages/General-Board-Information.aspx.


DID YOU KNOW

The Empathy Paradox: How Funeral Directors Can Use Their Greatest Strength to Face Their Biggest Challenge

One of the biggest ironies in the funeral profession is that funeral directors, who are some of the most empathetic people in the world, are having a hard time putting themselves into the shoes of the families they are serving today. In this article, Todd Carlson, EVP and Chief Sales Officer with Funeral Directors Life, shares how we in the funeral profession can put our greatest strength, empathy, to work in addressing the biggest challenge that we are facing today...the changing funeral consumer. To view the full article, go to http://www.pfda.org/_files/live/The_Empathy_Paradox.pdf.

Source: Todd Carlson, EVP and Chief Sales Officer, Funeral Directors Life


LEGISLATIVE UPDATE

BPOA Final Regulation on Expungement and Fees

On August 15, the Independent Regulatory Review Commission (IRRC) will be reviewing the final rulemaking of 49 PA Code, Chapters 43b., as it relates to expungement and fees, associated with SB 354. SB 354 was signed by the Governor in 2018. The rulemaking is needed to put into effect Act 6 of 2018, which requires the Commissioner of the Bureau of Professional and Occupational Affairs (BPOA) to expunge certain disciplinary actions for licensees that fall under the BPOA.

House Bill 1172 Signed by Governor Wolf

On July 1, Governor Tom Wolf signed House Bill 1172, which makes it easier for people with out-of-state occupational licenses to obtain a license in Pennsylvania. The law authorizes the Bureau of Professional and Occupational Affairs within the Department of State, to establish an endorsement process for all the boards and commissions within the bureau, to grant provisional licenses to practice to applicants who are licensed to practice a profession in another state.

Act 41 will go into effect on or after August 30, 2019.


PARTNERS

Passare® to Partner with Aftercare.com

Passare, Inc. is proud to partner with Aftercare.com (https://aftercare.com) to provide their mutual customers a more efficient process for enrolling their families into the Aftercare.com service, an automated solution for following up with families after the service is over.

Funeral homes who use Passare and Aftercare.com will be able to set up an automated report that sends contact information for family and friends on new and archived cases directly to Aftercare.com to be enrolled into the Aftercare Card Program, or the Aftercare-By-Text program. With either program, funeral homes are able to let families know they are thinking about them, which builds relationships and helps to create loyal families.

Source: Passare News Release, June 13, 2019

Star Tribune Names Federated Insurance a 2019 Top Workplace

For the second consecutive year, Federated Insurance has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune.

Now in its tenth year, the Top Workplaces program recognizes Minnesota companies with outstanding organizational health based on employee opinions regarding company vision, leadership, benefits, satisfaction, connection, and more. Top Workplace rankings are based on survey information collected by Energage, an independent company specializing in employee engagement and retention. The analysis included responses from more than 140,000 employees at Minnesota's public, private, and nonprofit organizations.

Source: Federated Insurance News Release, June 2019


PFDA's 138th Convention & Expo

The 2019 Annual Convention and Expo was held in June at Kalahari Resorts in Pocono Manor, PA. The board members, local associations, past presidents and exhibitors' generous donations to the Silent Auction, helped us to raise more than $5,400 for the PFDA Funeral Service Action Fund and Building Fund. Winner of the cash prize drawing was Dustin Grimm.

The 2019 Convention will be held at Kalahari Resorts again from June 7-10, 2020.

Congratulations to Our New President

David V. Peake, Jr. was installed as the 2019-2020 PFDA President, at the Board of Governors Installation Dinner on June 5, 2019.

He is a 1998 graduate of Pittsburgh Institute of Mortuary Science (PIMS). He also attended Springfield Township High School and Kutztown University prior to going to PIMS. After mortuary school, he served his apprenticeship with the Givinsh Family Funeral Homes. After which he went to work at Robert L. Mannal Funeral Home, in the Mayfair section of Philadelphia, where he continues to work. In 2012 Mannal acquired Craft Funeral Home of Erdenheim, and David is the current Supervisor for that Funeral Home. He has served the Philadelphia Local Funeral Directors Association as a Board Member (2010-2013), Vice President (2013-2015), and President (2015-2017). Over the last three years David represented the Philadelphia Funeral Directors Association as their District Governor for District 8. He lives with his wife Abbey and their three children Greyson, Olivia and Sawyer in Flourtown. David is very active in many local associations in the five county Philadelphia region.

Congratulation to Our New Officers

Frank Kapr was installed as the 2019-2020 President-Elect for PFDA and Bruce Parthemore was installed as the 2019-2020 Secretary-Treasurer for PFDA, at the Board of Governors Installation Dinner on June 5, 2019.

Frank Kapr, CFSP is a lifelong native of Scottdale. He is a graduate of the former Immaculate Conception High School, Connellsville, the Pittsburgh Institute of Mortuary Science and received his Associates Degree from Point Park University, Pittsburgh.

He is the President/Owner of Frank Kapr Funeral Home, Inc., Scottdale. Accomplished achievements for the Funeral Home include: Five-time recipient of the National Funeral Directors Associations Eagle Award and recently the Golden Eagle Award for outstanding services by the Funeral Home and its staff. Funeral related memberships for Frank are as follows: member, past President and present board member of the Westmoreland, Indiana and Armstrong Counties Funeral Directors Association. He is also a member of the Pennsylvania State and the National Funeral Directors Associations. He was the recipient of the Tribune Review "Quest for The Best" in Funeral Homes in the Scottdale, Mt. Pleasant areas and recently was awarded the "Silver and Bronze" awards for the best Funeral Home in Westmoreland County, PA through its subscribers.

Frank assisted in the recovery and identification process of the devastating crash of US Air Flight #427, in Hopewell Township, near the Pittsburgh International Airport, September 8, 1994 and the terrorist crash of United Airlines Flight #93 in Shanksville, PA., Somerset County, September 11, 2001. Frank has been a member of the Glenn Gelder Foundation for Mass Fatality Preparedness since June 2003.

Frank is married to Rhenee Gadd Kapr and resides above the Funeral Home with their pet "Yorkie," Rylee.

Bruce R. Parthemore, CPC, is a licensed funeral director and Certified Preplanning Consultant. He attended West Virginia University and the Pittsburgh Institute of Mortuary Science and holds a Pennsylvania Insurance license in life, annuities, accident and health. In addition to PFDA, Bruce is a member of Capital City Funeral Directors Association, NFDA and OGR. Along with being active in his local church, he is also a member of the Harrisburg Kiwanis Club, the New Cumberland Olde Town Association, Caring Hearts Pet Therapy and Alliance of Therapy Dogs. Bruce, with his certified therapy dogs Jasper and Maggie, visit the Penn State Children's Hospital weekly. He is married, has two adult children and a grandson.

Congratulations to PFDA's New District Governors

The new District Governors to the PFDA Board are: Steve Kreamer (District 6), James N. Rigby, III (District 7) and Angela Ulen (District 9).

PFDA Welcomes New Member

Join PFDA in welcoming our newest member: Eloise B. Kyper Funeral Home, Inc., Glenshaw.

PFDA Office Closure

The PFDA office will be closed on Monday, September 2, 2019 for the Labor Day holiday. The office will re-open on Tuesday, September 3, 2019.


UPCOMING EVENTS

Passare Announces Free Advanced User Training Workshops in Pennsylvania

Passare, Inc. is proud to announce a Free Advanced User Training workshops to be held on September 4 & 5, in Philadelphia, PA, hosted by ASD - Answering Service for Directors. The workshop will delve into some of the latest features released by Passare, as well as advanced user training. This workshop is ideal for current Passare customers who want to get the most out of their subscription, but the session is also open to any funeral professional who is interested in attending.

Passare will be providing lunch, snacks and dinner on Wednesday evening. Attendees will be responsible for travel and accommodations. Space is limited, reserve your spot now by going to: www.passare.com/workshop.

CHANGE IN PROGRAM for 2019 District Meetings

PFDA's Annual District Meetings will be held during the weeks of September 9-12 and September 16-19, 2019. The continuing education seminars will be: The Secret of Great Business Partnerships presented by George Foley for 1 CEU and Exploring Workplace Violence in the Form of Sexual Harassment presented by Jocelyn Valentin-Miller for 2 CEUs- Pending Approval. A registration form is enclosed or register at http://www.pfda.org/index.php?pID=522.

Decreasing Customer Loyalty Webinar

PFDA in conjunction with Funeral Directors Life (FDLIC) will be hosting a webinar titled Decreasing Customer Loyalty: The Problem Isn't What You Think? The webinar will be on September 13 at 11am EST. Pending approval, the webinar will be worth 1 CEU. Register today - bit.ly/loyaltywebinar4.

Save the Date – Insurance CE Classes

PFDA in conjunction will Funeral Directors Life Insurance (FDLIC) will be hosting two days of Insurance CE classes. Each day 6 Continuing Education Credits will be offered. The classes will be October 9 & 10th at the Sheraton Harrisburg/Hershey, 4650 Lindle Rd., Harrisburg, PA 17111, and will run 8am-5pm each day. The first day the topics will be Ethics in the Workplace and Meeting the Needs of the Growing Senior Market. On day two, Consumer Protection Law and Generational Ethics will be covered. More information on the courses and registration information can be found at: http://www.pfda.org/index.php?pID=652.

OSHA Sessions

PFDA in conjunction with the Indiana Funeral Directors Association will be hosting three OSHA Teleconference Sessions. The dates and times are October 4 at 10am, October 11 at 3pm, and October 18 at 3pm. You only need to attend one of the three sessions to receive 1 CEU, which has been approved in PA. More information to follow.


OBITUARIES

Kenneth L. Maxwell , 84, of West Creek, NJ, died on June 1, 2019. He is survived by his son Brian L. Maxwell, a PA Licensed Funeral Director with DeBord Snyder Funeral Home & Crematory in Lancaster, and current President of the Lancaster County Funeral Directors Association.

Ralph Bill Buckles, Sr., 87, of New Holland, died on July 14, 2019 at Garden Spot Village. He is survived by his son-in-law, Paul T. Lochstampfor, a PA Licensed Funeral Director and owner of Lochstampfor Funeral Home, Inc., Waynesboro and Nickel-Lochstampfor Family Funeral Home, Inc., Loysville.

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